Suzy had an interview scheduled with the CEN company. She was supposed to meet with three managers on Tuesday afternoon between 2 p.m. and 5 p.m. She arrived for the first interview only to find that the manager was not in the office that day. The HR department attempted to track down the other two interviews to rearrange the schedule. Unfortunately, the other two individuals were also called out on assignment and needed to reschedule Suzy’s appointment.
Suzy had taken a half day of vacation only to go home without meeting anyone to discuss this career opportunity.
What could CEN have done to avoid this outcome?
- Create dedicated interview days for managers – they are less likely to forgot interview days
- Send a confirmation email to the candidate and interviewers one-day prior
- Assign backup interviewers who are able to step in and make decisions on candidates
Share your companies best practice to avoid this outcome.
Click here to share your candidate experience story for a future blog.