John interviewed with CEN Company 4 weeks ago and has never heard back from the recruiter. He’s left several messages and emails, but has not received any response.
What could CEN have done to avoid this outcome?
- Implement a candidate experience survey that provides an opportunity for a candidate to share this type of feedback. This allows you to identify issues with your process or staff that could be leading to the “black hole” referenced by candidates.
- Set an expectation with recruiters and managers that all candidates will hear some response within 3 days of an interview. Even if that response consists of “we will call you in 3 days”, it’s better than no response at all. Create tracking reports that allow you to identify situations where the expectation is not met.
Share your companies best practice for avoiding this outcome.
Share your candidate experience story for a future edition of Chronicles of a Candidate.